This is a short, plain-English guide to what you can send us for clipping. It applies to the free beta and to paid packs.
You may only send a stream or VOD that you own, or that you have permission from the creator to clip. We accept Twitch, YouTube and Kick VOD or clip links. TikTok is coming soon. Live stream links aren't supported yet. Live streams will come at a later stage, after beta testing is complete. For now, paste the link once the stream has ended and the VOD or video is up. We do not accept links from other sites.
Do not send movies, TV shows, music videos, or anyone else’s stream or video unless you have their permission. If you did not create it and you do not have the right to clip it, please do not paste the link.
We can refuse a request, stop a job, or delete files if we think the link is not allowed, if rights are unclear, or if someone asks us to take it down. We do not have to start or finish a job in those cases.
We delete your source files and finished clips within 7 days of delivery. Download what you want to keep before then. Details you send through the forms are kept for up to 6 months, then deleted. The privacy notice explains this in full.
If you believe we have been sent or have processed content you own without permission, email [email protected]. Tell us the link or clip you are concerned about and how we can reach you. We will look into it and, where needed, remove the files.